Repairing ITIL's blind eye with USM (Unified Service Method) and AntiFragility
We had the pleasure of welcoming an international visitor in our Lunch & Learn series in the Fragile to Agile boardroom. Jan de Vries addressed why the Unified Service Management Method (USM) is winning hearts and minds in The Netherlands, a country where many of the original ITIL and IT4IT, concepts were first developed and adopted. Please check out the session recording below, to learn more about using simplified design for service management and the concept of antifragility.
Topics Addressed in the video:
1. Repairing ITIL’s blind eye with USM’s new thinking about service management architecture
The Unified Service Management method (USM) was developed in The Netherlands as an architecture/principles-based companion to ITIL and other practice-based frameworks, ISO standards, and techniques like Agile and DevOps. USM enables organisations to deliver sustainable improvements in their service organisations. USM is part of the Dutch Governmental Reference Architecture (NORA) which applies to all levels of government and finds increasing adoption in Europe. If you want to deploy a great Enterprise Service Management strategy you may have to unlearn or rethink what you learned before.
2. Becoming antifragile is more important than ever in disruptive times
Part 2 of today's lunch and learn is about Antifragility. Have you ever wondered why DevOps, continuous deployment, canary releases, microservices, decentralised decision-making, chaos engineering and reducing technical debt work so well? Why it works at all? These and many other concepts all have one thing in common. They are affected by a hidden force: antifragility. You can use antifragility to improve your systems and your company and make your work easier, more effective and more fun. But how does Antifragility work and how can you apply it?
BIO Jan de Vries
Jan de Vries is a senior trainer, business IT consultant, coach, researcher and public speaker in the fields of Agile, DevOps, Business Information Management, Service Management, Antifragility and Strategy Development. He (co-)founded: