Repairing ITIL's blind eye with USM (Unified Service Method) and AntiFragilityWe had the pleasure of welcoming an international visitor in our Lunch & Learn series in the Fragile to Agile boardroom. Jan de Vries addressed why the Unified Service Management Method (USM) is winning hearts and minds in The Netherlands, a country where many of the original ITIL and IT4IT, concepts were first developed and adopted. Please check out the session recording below, to learn more about using simplified design for service management and the concept of antifragility. Topics Addressed in the video: 1. Repairing ITIL’s blind eye with USM’s new thinking about service management architecture The Unified Service Management method (USM) was developed in The Netherlands as an architecture/principles-based companion to ITIL and other practice-based frameworks, ISO standards, and techniques like Agile and DevOps. USM enables organisations to deliver sustainable improvements in their service organisations. USM is part of the Dutch Governmental Reference Architecture (NORA) which applies to all levels of government and finds increasing adoption in Europe. If you want to deploy a great Enterprise Service Management strategy you may have to unlearn or rethink what you learned before. 2. Becoming antifragile is more important than ever in disruptive times Part 2 of today's lunch and learn is about Antifragility. Have you ever wondered why DevOps, continuous deployment, canary releases, microservices, decentralised decision-making, chaos engineering and reducing technical debt work so well? Why it works at all? These and many other concepts all have one thing in common. They are affected by a hidden force: antifragility. You can use antifragility to improve your systems and your company and make your work easier, more effective and more fun. But how does Antifragility work and how can you apply it? BIO Jan de Vries Jan de Vries is a senior trainer, business IT consultant, coach, researcher and public speaker in the fields of Agile, DevOps, Business Information Management, Service Management, Antifragility and Strategy Development. He (co-)founded:
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The Committee is delighted to announce that 2 more organisations are joining as silver sponsors for Adelaide Connected. These are SynergyIQ and Amazon Web Services, better known as AWS. Thanks for your support!
Sponsor news from Adelaide Connected:
If you come across these organisations in your workday, then remember that they are worthy of your consideration, these are quality organisations who continue to invests in building relationships and capability here in South Australia. Please drop us an email if you are interested in joining this select group of movers and shakers and become a sponsor for Adelaide Connected, associated with Adelaide's premium celebration for business and information professionals. After selling out the last editions of the immensely popular Adelaide Connected dinner event in less than a week (even with 40% year over year growth in seating capacity), the Organising Committee has decided to move the Adelaide Connected for its seventh edition to the Panorama Ballroom in the Adelaide Convention Centre. We look forward to filling the room and provide incredible value for a very small ticket price, kindly supported by our loyal and growing group of amazing sponsors.
Adelaide Connected is proud to announce leadership expert Michael Bunting as keynote speaker for the 7th edition of our annual dinner event. With 26,000 followers on LinkedIn, more than a few of which in South Australia, Michael does not need much introduction. He has built a global following with his international consulting practice, life altering keynotes and interviews, cutting edge research and brilliant authoring of best selling leadership books.
Michael wrote Mindful Leader, Vertical Growth and co-authored Extraordinary Leadership in Australia & New Zealand with Jim Kouzes and Barry Posner, the world’s premier researchers and authors in the field of leadership. Vertical Growth, is a must-read book for anyone wanting to master self-awareness and lifelong growth! Michael Bunting is the founder of Awakened Mind, a mindfulness App and leadership consultancy WorkSmart. Michael and his team have worked with some of the world’s most prestigious organisations in the area of executive leadership, mindfulness, mental health, adult development and scaled culture change. Several of his clients are award winning best employers, and his app has been academically researched and proven to produce substantial improvement in key areas impacting mental health and team performance. Michael lives with his wife and 4 children in Sydney, Australia. As custodians of land farmed in the Clare Valley and Riverland, Byrne Vineyards is family owned and strives to share their legacy by focusing on sustainable practices and vegan friendly wines. Top 10 James Halliday Dark Horse Winery in 2019 and experienced exporters for over 20 years, along with being a Halliday 5-star winery, Byrne Vineyards deliver innovative quality wines with unique market stories and international acclaim. Available in Australia and exported to over 15 countries, Byrne offers a portfolio of unique and innovative wines for today’s consumer. Market focus wine styles include Vine Dried Shiraz, Double Pass Shiraz, Zibibbo and Field Blends covering brands like Flavabom, Sidney Wilcox, Calcannia, Glamper, Byrne, Thomson Estate, Scotts Creek, Criminal Minds and 100 BATS. This year's gift packs contain a variety of Calcannia wines from the Clare Valley.
Adelaide Connected 6.0 has sold out a month before the event date! We capped seating to 280 to leave enough space for everyone to see the stage, walk around and mingle. You can still register for the waiting list (first come, first serve if seats come available), which will also ensure you will receive the first mailing invite for Adelaide Connected 7.0 next year!
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AuthorFrom the event committee Archives
September 2026
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